Privacy Policy

Sigma Three Consulting, LLC DBA Lowlander Tactical (“we,” “us,” or “our”) provides training classes for law enforcement professionals. This Privacy Policy explains what personal information we collect through lowlandertactical.com (the “Site”), how we use and share it, and the choices and rights you have. By using the Site or registering for a class, you acknowledge the practices described here.

1. Who our classes and Site are for

Our classes and this Site are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will delete it.

2. Information we collect

Information you provide to us. When you register for a class, create an account, request an invoice, or contact us, we may collect:

• Identity and professional details: full name, agency or employer, rank or title, and TCOLE Personal Identification Number (PID) or license number where needed for training credit.
• Contact details: work email address, phone number, and mailing or billing address. We encourage you to use your agency contact information rather than personal contact information.
• Registration and attendance records: the classes you register for, attendance, completion status, and hours.
• Payment and billing information: if you pay by card, your payment is processed by our payment processor and we do not receive or store your full card number. If your agency pays by invoice or purchase order, we collect the billing contact and purchase order details.
• Accommodation or safety information: If a class involves physical activity, we may ask for emergency contact information or safety-related information you choose to provide. Provide only what you are comfortable sharing.
• Communications: messages you send us and your email or text preferences.

Information collected automatically. When you visit the Site, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed, and referring pages. This is collected through cookies and similar technologies (see Section 6).

Information from others. If your agency registers you or pays for your class, the agency may give us your name, contact details, and registration information. If our TCOLE training provider partner shares attendance or credit-reporting records with us, we receive that information as well.

3. How we use your information

We use personal information to:

• Process registrations, payments, invoices, and refunds.
• Deliver classes, verify attendance, and issue certificates or completion records.
• Support reporting of training hours for TCOLE credit through our training provider partner (see Section 4).
• Communicate with you about classes, schedule changes, and account matters.
• Send announcements about future classes, where permitted. You can opt out at any time.
• Keep the Site and our systems secure, prevent fraud, and troubleshoot problems.
• Meet legal, tax, accounting, and recordkeeping obligations.
• Improve our Site and classes.

4. How we share your information

We do not sell your personal information, and we do not share it for targeted or cross-context advertising. We share information only in the following situations.

• TCOLE training provider partner. Our classes that carry Texas Commission on Law Enforcement (TCOLE) credit are offered through a TCOLE contract training provider. We share the information needed to enroll you and report your training, such as your name, TCOLE PID, agency, class, and attendance and completion records. Partner providers may report this information to TCOLE and keeps its own training records, and its handling of your information is governed by its own policies.
• Your agency. If your agency registered or paid for your class, we may confirm your registration, attendance, and completion to the agency.
• Service providers. We use vendors who process information on our behalf, such as payment processing, website hosting, email delivery, scheduling, and technical support. They may use your information only to provide services to us.
• Instructors. Instructors may receive class rosters that include the information they need to teach and verify attendance.
• Legal and safety. We may disclose information when we believe it is required by law, subpoena, or legal process, or necessary to protect the rights, property, or safety of our business, our students, or others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to this Policy.

Government records. TCOLE and law enforcement agencies are governmental entities. Information you provide to them, or that we report to them, may be subject to the Texas Public Information Act or other laws governing their records. We do not control how those entities handle records they hold.

5. Sensitive information

We ask you to provide only what is needed. We do not need your Social Security number, home address, or medical history to register you, and you should not send them to us unless we have specifically asked and explained why. If we collect any sensitive personal data, we will do so only with your consent where the law requires it, and we will not sell it.

6. Cookies and similar technologies

We use cookies and similar technologies to operate the Site and understand how it is used.

• Essential cookies keep the Site working, such as keeping your session secure and your registration in progress.
• Analytics cookies help us understand which pages are visited and how the Site performs through our internet hosting provider.

We do not use advertising or social media tracking pixels on our registration and checkout pages. You can control cookies through your browser settings. We honor the Global Privacy Control (GPC) signal and other recognized universal opt-out preference signals as required by applicable law.

7. How long we keep your information

We keep personal information only as long as needed for the purposes described in this Policy, including to maintain training and attendance records, meet TCOLE-related recordkeeping expectations, and satisfy tax, accounting, and legal requirements. When information is no longer needed, we delete or de-identify it.

8. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections (HTTPS), access controls, two-factor authentication for administrative accounts, and regular software updates. Payment card data is handled by our payment processor and is not stored on our servers. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you and the appropriate authorities as required by law.

9. Your privacy rights

Depending on where you live, including under the Texas Data Privacy and Security Act, you may have the right to:

• Confirm and access the personal information we hold about you.
• Correct inaccurate information.
• Delete personal information you provided or that we obtained about you.
• Obtain a copy of your information in a portable format.
• Opt out of the sale of personal information, targeted advertising, and certain profiling. As stated above, we do not engage in the sale or targeted advertising of your personal information.

How to make a request. Email us at staff@performanceinpolicing.com or write to the mailing address listed below. We may need to verify your identity before acting on a request. We will respond within 45 days, and may extend that period once by up to 45 days when reasonably necessary and if we tell you why.

Appeals. If we deny your request, you may appeal by replying to our decision with the word “Appeal” in the subject line. We will respond to your appeal in writing within 60 days and explain our reasons. If you are not satisfied with the result, you may contact the Texas Attorney General’s office to submit a complaint.

Exceptions. We may be unable to delete certain records where we must keep them to meet legal, tax, or training-record obligations, or where a partner or agency holds its own copy. If that applies, we will tell you.

Marketing choices. You can unsubscribe from marketing emails at any time using the link in the message, and you can reply STOP to any marketing text message. We will still send you messages that are necessary to deliver your class, such as schedule changes.

10. Third-party sites and services

The Site may link to other websites, including our training partner’s. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

11. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on this page with a new “Last updated” date. If changes are significant, we will provide additional notice, such as a notice on the Site or an email to registered users.

12. Contact us

If you have questions about this Policy or how we handle your information:

Sigma Three Consulting, LLC

3115 Lillian Miller Pkwy Ste 103-309

Denton, TX 76210

staff@performanceinpolicing.com